Shipping

Regular Shipping

Shipping Information

Free Ground Shipping (Domestic Only)
Orders over $75 qualify for free ground shipping.
Estimated delivery: 6–11 business days.

DHL Ground Expedited Shipping (Domestic Only)
A $9.00 shipping fee applies to orders under $75 or whenever this shipping method is selected at checkout.
Estimated delivery: 2–4 business days.

DHL Priority Express Mail (Domestic Only)
Available Monday–Thursday for $29.99 for small packages (up to 3 units).
Oversized packages may incur additional fees; we will contact you to confirm pricing prior to shipment.
Estimated delivery: 1–3 business days.

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Holiday Shipping Notice (November 1, 2025 – January 2, 2026)

Due to increased carrier volume during the holiday season, shipping delays may occur across all service levels. We encourage customers to place orders early to ensure timely delivery.

Tracking Your Order Online

Upon shipment of your order, an order number will be emailed to you for reference ( Check your spam folder if you don’t see this e-mail in your inbox). You may track the progress of your shipment at any time via the designated shipping companies’ website tracking facilities.

Returns

Green Gorilla offers a money-back guarantee on all unopened products if your return request is submitted within 15 business days of delivery. Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Products priced at $10.00 or less are not eligible for return.

To initiate a return, please email us at [email protected] or call us at (323) 452-5919. Be sure to include your order number in your request to help us process it quickly.

Refunds will be issued to the original form of payment once the returned item is received and processed at the Green Gorilla facility.