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Frequently Asked Questions

Find answers to some of your important CBD questions with our convenient FAQ guide. If your question isn’t listed or you require additional help, please don’t hesitate to reach us at (323) 452-5919.


What is CBD?

CBD is one of over 80 active cannabinoid compounds found in the hemp plant. Unlike its well-known sibling, THC, CBD is not psychoactive. The organic CBD oils we have for sale have myriad wellness benefits ranging from stress relief to sleep assistance and muscle ache alleviation.

Is CBD safe?

CBD—particularly certified Organic hemp-derived CBD—is 100% safe and natural. Our formulas use no harsh chemical additives or pesticides so you get nothing but clean CBD and USDA organic ingredients.

What is the Endocannabinoid System (ECS)?

The ECS is perhaps one of the most valuable biological systems supporting you from day-to-day. It is primarily made of neuromodulatory lipids and their receptors, which are found in various tissues throughout the body.

In each of these tissues, cannabinoids perform different tasks to maintain your body’s delicate balance through the ups and downs of life.

The ECS contains two main types of receptors, cannabinoid 1 (CB1) and cannabinoid 2 (CB2). These receptors help balance and support a healthy heart, muscles, joints, bones, a sense of calm, and daily stress maintenance.

What’s the Difference Between Full-Spectrum & Pure Hemp CBD?

CBD is the active healing compound that helps to heal the body. At Green Gorilla™, we offer two effective types of hemp CBD oil. Both are great on their own but are even better when taken together!

Whole plant full spectrum CBD:

Offers 90+ enhanced cannabinoids and terpenes that work together to create the entourage effect
Contains 25% active CBD
Is best used for daily well-being
Extracted to have less than 0.3% THC, meaning you will never experience psychoactive side effects

Pure hemp CBD:

Contains no THC
Provides reliable support with quick and effective bioavailability

Is CBD for pets safe?

The use of CBD has shown to be nontoxic and safe for animal consumption.

Make sure to schedule a consultation with your local veterinarian before introducing CBD to your pet’s diet.

How does CBD work?

CBD binds to the cannabinoid receptors in the body’s endocannabinoid system. CBD acts as a potent antioxidant and activates different receptors in your brain, gut, and immune system. These receptors have control over many of your body’s essential functions, including sleep schedules, sensations of discomfort, and stress management. 

Is CBD legal?

Currently, there is much ambiguity and confusion about the legality of CBD at the federal and state level. Generally speaking, CBD products that come from cannabis (or medical marijuana) are only legal in states where marijuana is legal.

CBD products derived from hemp are legal in all 50 states since hemp typically contains less than 0.3% of THC. However, individual states have different rules about precisely who, and under what conditions, may access CBD products. Many states currently have laws progressing through their state legislatures to regulate the industry.

Before finalizing your purchase, we recommend that you check your state laws on the current status of CBD.

What’s the difference between Hemp seed oil and CBD oil?

The main difference between hemp seed oil and CBD oil is that hemp seed oil does not contain CBD. Hemp seed oil is often marketed like CBD to confuse customers when in actuality it is used in different kinds of products for its dietary fat benefits.

Does CBD get you “high”?

No, CBD does not get you high. Unlike THC, CBD does not produce the psychoactive effect that is commonly associated with marijuana.

CBD can prevent THC molecules from binding to the brain’s receptors and has not demonstrated toxicity in the body. It is, however, highly reactive within the body’s endocannabinoid system

About Green Gorilla™

Where does Green Gorilla grow its organic non-GMO Hemp?

We source hemp from our farm, Gorilla FarmCo®, which uses sustainable organic agricultural practices. Gorilla FarmCo® owns and operates almost 1474 acres of farmland and has farming partners in Arizona, California, Colorado, Nevada, and Oregon.

Where are our lab tests?

All of our CBD products are third-party lab tested and free of pesticides, heavy metals, bacteria, and herbicides.

Click here to view our certificate of analysis.

Are Green Gorilla’s CBD products gluten free?

Our CBD products are gluten-free.

If you have additional allergies or sensitivities, we suggest reviewing the ingredients label carefully. Individuals who are new to our CBD products should start with a small dose per our dosing guidelines.

How should I use Green Gorilla CBD Oils?

Green Gorilla™ CBD should be taken sublingually (orally under the tongue) and held for approximately 30-60 seconds.

When starting a new regimen, we suggest that you start with a low potency and gradually increase your intake of CBD over a few days while observing the effects. Follow our dosing guidelines and adjust your dosage based on how you feel.

Do you have a payment plan option for products?

Green Gorilla™ uses Sezzle to split your entire order into 4 interest-free payments over 6 weeks. There is no interest, no impact to your credit scores, and you can find out if you qualify in just a few clicks. Simply select Sezzle at checkout and follow the instructions that will guide you through the setup.

To learn more, click here.

What is your rewards program?

Green Gorilla™ has a convenient monthly subscription plan, as well as reward points for every purchase.

How much does shipping cost and how long does it take to ship?

Orders over $75 are eligible for free USPS priority mail (domestic only). The estimated delivery time is 5-7 business days.

Orders under $75 will be charged a shipping fee of $8.99 for USPS Priority Mail (domestic only). The estimated delivery time is 3-7 business days.

>Need it fast? USPS Priority Express Mail (domestic only) is available Monday-Thursday for a shipping fee of $29.99 for small packages. Oversized packages will cost more. Our team will call you to confirm the price before shipping. The estimated delivery time is 1-3 business days.

How do I find out about promotions?

Sign up for our newsletter! Not only will you hear about the latest promotions, but you’ll keep up to date with everything new in our company, including our latest product arrivals.

Please sign up for our newsletter by putting your email in our footer.

What is your return policy?

Green Gorilla™ offers a money-back guarantee on all unopened products if the request is submitted within 15 business days of receiving the product. Please note: the customer is responsible for the cost of return shipping fee and we will not be able to refund the original shipping fee. Products $10.00 and under are excluded from this offer.

Once the return has been received in our facility, we will issue a refund to the original form of payment on file.

Please feel free to call us at (323) 452-5919 if you have any questions.

How is Green Gorilla’s CBD processed?

We use a proprietary supercritical CO2 process to extract CBD oil from our organically grown hemp. This method results in less than 0.3% THC in the whole plant full spectrum CBD oils and non-detectable THC levels in the pure CBD oils.

Why should my pet take Green Gorilla™ Hemp & Olive CBD products?

Pet owners who trust and love our products say that CBD supplements and dog treats help maintain a strong foundation of overall health and wellness.

We often hear that our furry friends taking Green Gorilla™ Hemp & Olive CBD Products for pets experience everyday relief for hip and joint discomforts, as well as a sense of calm.

How should I use Green Gorilla herbal CBD Balms?

Apply liberally to sore, achy muscles and joints. Gently massage onto skin. Apply as needed.

Why is a vacuum sealed pump better than a tincture?

Exposure to air and contaminants are major contributors to rapid oil degradation. Tinctures using a dropper delivery system expose their product to air every time the bottle is opened for use.

At Green Gorilla™, we’ve opted to use a pump for our CBD oils because it minimizes oil exposure to air and other contaminants, thus increasing the shelf life and overall potency.

How do I use a dropper correctly?

A complete dropper dispenses 1 ml of oil. In our 2-ounce containers of CBD Oil supplements, consuming five pumps will equate to 2 ml of oil.

Should you opt for the dropper method, it will be necessary to administer two full droppers to reach the equivalent of 5 pumps.

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